Amenities

Created by Snow Mon, Modified on Mon, 5 Aug at 12:53 PM by Snow Mon

AMENITIES, ADDENDUM (5 Aug 2024):

1.1 Single Booking (1 RB ID) with multiple units/room types:

If arriving on different dates, date the Amenities Task to the earliest check-in date
If arriving at the same time, Hotel Ops will provide amenities in the unit where the Lead Guest is staying

1.2 Multiple RB bookings under the same Lead Guest name, we will not provide amenities even if the total sum is >1.5M

Please add on Roomboss under the Task section & Guest profile based on the categorization.
See examples in the screenshots.

Level	V1	V2	V3
Repeat guest	stay > 5 times	stay > 3 times	stay > 1 time
RES	Booking value > 2.5 Mil	Booking value > 1.5 Mil	Length of Stay>= 10 Days
		Owners Special Occasion: Anniversary/Honeymoon/Service Recovery	International Owner referral
Guest service booking	Value > 1.5 Mil	Value > 800 K	Special occasion: Birthday

Task should be assigned to the FD of the specific property, except for Boutique Properties. For BPs, please leave it blank or check with the respective properties.

23-24 Season Details of the amenities can be viewed on this PPT: https://nisade.sharepoint.com/:p:/r/Reception/_layouts/15/Doc.aspx?sourcedoc=%7BB64D4466-4D9C-4D95-A15C-B6DDC10BB9EE%7D&file=2023-24%20VIP%20Amenities.pptx&action=edit&mobileredirect=true&DefaultItemOpen=1%3Fweb%3D1&isSPOFile=1&ovuser=8509ddaa-5783-4306-9e59-9bfeefbc7290%2CLaksmi.Wijayanti%40nisade.com&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI0OS8yNDA1MDMwNzYxNyIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D