1. Confirm the amendments
2. Ask the guest to make the amendments on OTAs, or request for amendments on OTA's platform
3. OTA will contact us to confirm the amendment
4. Check with Felix and Irish (or Nick)
5. If guest cannot make the amendment, we cannot make any amendments EXCEPT for dates change
*and ONLY if there is no price change
6. If we need to contact booking.com, please email to the email address with this format:
Cust. Booking No. @my.booking.com
e.g. Cust Booking no. 123456789
Email to 123456789@my.booking.com
7. CC Felix and Don (nisade's email addresses)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article