| Links | Remarks | |
|---|---|---|
| Fenix Furano Booking Rates Issue | Click HERE | Rate discrepancy on B.com for summer bookings at Fenix Furano |
| Breakfast Refund List (All properties) | Click HERE | List of bookings needing refunds for breakfast due to restaurants' closure |
| Guests challenging EB TnC | Click HERE | For future reference: Past issue with guests booking challenging the Rack Rate vs EB Policy |
| Guests' Room relocation tracking sheet | Click HERE | Used for Winter 23/24 (might need a new one for Winter 24/25) Used to track the following: - Reasons for relocation - Cost of relocation - Any credit note associated |
| Error Tracking Sheet (Credit Notes Tracking?) | Click HERE | For Payments team (no longer updated?) Used to trace credit notes and refunds |
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