RB Procedure Update_Using Tasks as a timestamp (history)

Created by: Tash Sarmiento 

Date: 06 May 2024

Given the difficulty of tracking in RB, as notes are hard to read and history is lacking, let’s begin using RB “TASKS” to help us track interactions with guests and provide a timestamp (history).

Examples where we can use this:

7 day pre-check:

• Add a task > 7 Day Pre-check
• Due date = date that it was completed
• Time = time you sent it out
• Assigned to > your property
• Status > Completed

This way we can see that a 7 Day Pre-check was completed.

Bedding

If someone has sent us a request to change their bedding configuration.

Change the bedding under the Room Type first then update the task and mark as complete.

Late check in / out

No need to set status to complete until FD have noted this, and task is complete.

Housekeeping

Luggage

Issue/Complaint

Breakfast

If you need some more examples, please let me know.

Below is a list of tasks we can use:

If you think of any other ones that would be useful, please let me know and I can add it.

Would really like us to get into the habit of this while it is still quiet to make everyone’s lives a little easier when season kicks off into full gear.

Please let me know if you have any questions!

Warmest Regards,

Tash Sarmiento | The Luxe Nomad x NISADE Hotel General Manager