FAQ for Agents

FAQs for Agents

1. How can I place bookings?

   • Please use Roomboss to submit a Booking Request.
   • This platform provides a quotation and displays inventory availability.
   • Once your request is submitted, it must be approved by a Reservations Consultant before inventory is officially allocated.
   • A booking is only considered confirmed once we have invoiced you.

2. Where can I find rates and property information?

   • All relevant information, including rate sheets, promotional calendars, and property photos, can be found in the Agent Pack. Please refer to this document for detailed information.

3. Why can't I book this room? It says "no rate plan available."

   • This error typically occurs when a booking restrictionhas been violated. Common causes include:
     • Selecting fewer nights than the minimum required stay.
     • Selecting a room that is closed for bookings.
     • Exceeding the allowable guest count for the room.

4. Why does my commission not calculate to 15%?

   • Commission is calculated on the Gross-Commissionable Amount, not the total Roomboss Gross value.
   • The Gross-Commissionable Amount excludes non-commissionable itemssuch as:
     • Taxes
     • Third-party costs (e.g., breakfast, housekeeping).
   • As a result, the final commission will always be slightly less than 15%.