PUBLIC TRANSFER RESORT LINER BOOKING PROCESS

NOTE: ALWAYS CROSS CHECK WITH SHAREPOINT IF INFORMATION IS STILL UP TO DATE

This option is available for Niseko, Furano, and Kiroro guests

We receive booking request on email as shown on the image below.

Click the booking URL: Access booking in Roomboss 

Check the following order details:
1. Date - check if booking is aligned with stay dates

2. Item- this will show the route of the transfer and the bus #

STEP 1: SEND EMAIL CONFIRMATION TO GUEST confirm all details on booking are correct and IF THEY WOULD LIKE TO PROCEED WITH THE BOOKING WE RECEIVED (EMAIL TEMPLATE LOCATION WILL BE UPDATED)

STEP 2: Once we receive confirmation from guest, Go to booking status section>

update Custom ID: enter accomodation ID
Segment: select GS TRF PUB (for GS transfer public)
flip the order type from INTERNAL to RESERVATION

SAVE

(NOTE: RL logged their inventory so if we can flip to RESERVATION means it's available)

STEP 3: go to Financials tab> INVOICE AND RECEIPTS section> Click  Edit 

Select new transaction


Fill up invoice details: 
Invoice ID: booking ID of the guest service booked
Invoice amount: should be the same amount showing on guest service price on  package overview
Due date:(if guest service booked is within 16 days or below before arrival due date should be set to 24 hrs. Otherwise, set the due date to 1 week from invoice date). 
Notes:Guest service booked 


Send email canned response to guest>GUESTS SERVICES FOLDER> Invoice- payment request all arrivals 

Quick Contact: info2@access-n.jp, 011-200-0506 (English line), 011-219-4411

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ALWAYS CROSS CHECK WITH SHAREPOINT IF INFORMATION IS STILL UP TO DATE